Customer Service Manager - Insurance Group
Mount Vernon, OH 43050 (Knox County)
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our client's team. In this role, you will be the primary point of contact for their clients, providing exceptional service and support for their insurance needs.
Starting Wage: $18.00/hr
Monday - Friday 8:30am - 5:00pm
This position is a temp-to-hire
Qualifications:
Experience: Minimum of [1-2] years of experience in a customer service role, preferably within the insurance or financial services industry.
Licensing: Must possess or be willing to obtain a state-specific insurance license within a specified timeframe (to be discussed) of employment. (On-line course training reimbursement available).
Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experienced with CRM software or insurance agency management systems.
Education: High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
Key Responsibilities, but not limited to:
Client Communication: Respond promptly and professionally to client inquiries via phone, email, and in-person regarding policies, coverage, billing, and claims.
Documentation and Record-Keeping: Maintain detailed and accurate records of all customer interactions and transactions within the agency's management system (CRM).
Billing and Payments: Assist clients with billing inquiries, process payments, and set up payment arrangements.
Required Skills:
Communication: Excellent verbal and written communication skills.
Interpersonal Skills: Strong ability to build rapport with clients, demonstrating empathy, patience, and a positive attitude.
Problem-Solving: Proactive approach to identifying issues and developing effective solutions.
Attention to Detail: High level of accuracy in data entry and processing policy information is critical.
Organizational Skills: Ability to manage multiple tasks, and prioritize effectively.
Team Player: Ability to work collaboratively with agents, underwriters, and other team members to ensure a seamless client experience.
Please submit a resume with your application, or email your resume to: mountvernon@shannonstaffing.com
